Who this policy applies to
This Privacy Policy applies to all users of Casino World's website (casinoworld.onl), mobile app, and all related services. By using the platform, you agree to this policy.
1 Introduction & Scope of Policy
Casino World is an online gaming platform based in Bangladesh. We hold your privacy in the highest regard. This Privacy Policy is designed to clearly explain what information is collected when you use Casino World, why it is collected, and how it is used.
To put it plainly — Casino World never sells your data. Your information is used solely to improve the platform's services and to provide you with a better experience. That is our commitment.
This policy applies across all Casino World services — including the website, mobile app, live chat support, and email communications — as well as any other platforms operated by Casino World.
2 What information is collected
Casino World collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.
What you provide directly
- Full Name & Date of Birth
- Mobile Number & Email
- Payment Method Details
- KYC documents (if required)
- Information Shared with Support
Automatically Collected Data
- IP address & location
- Device & Browser Information
- Game History & Transactions
- Login Time & Session
- Cookie & tracking data
Important Information About Your Payment Data
Casino World never stores your card number or mobile banking PIN on its own servers. All payment processing is handled exclusively through certified third-party payment gateways. Casino World only retains the transaction reference number and amount.
3 How Your Information Is Used
Casino World uses your information solely for the purposes listed below — never for anything else.
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Account management: To create your account, handle logins, and ensure account security.
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Transaction Processing: To process deposits and withdrawals successfully.
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Fraud Prevention: To keep your account secure and detect suspicious activity.
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Customer Support: To resolve your issues and answer your questions.
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Platform Improvement: To analyze your usage patterns and improve our services.
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Relevant Offers: To send you bonuses and offers based on your preferences (you can opt out at any time).
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Legal obligation: To provide information when required by law enforcement authorities.
4 Data Storage & Security Measures
Casino World follows the highest industry standards to protect your data. Our servers are hosted in internationally certified data centers with 24/7 security monitoring.
| Security Measures |
Description |
Value |
| SSL encryption |
All Data Transfers Are Encrypted |
TLS 1.3 |
| Password Hashing |
Passwords Are Never Stored in Plain Text |
bcrypt |
| Two-Factor Auth |
Additional login protection |
Optional |
| Data Backup |
Regular Encrypted Backups |
Daily |
| Brute Force Protection |
Unusual login attempt blocking |
Active |
| Session Timeout |
Automatic Idle Session Timeout |
30 Minutes |
Your responsibilities
Casino World does its best to keep your account secure, but using a strong password and keeping it private is equally important. If you notice any suspicious activity, contact our support team immediately.
5 Sharing Information with Third Parties
Casino World never sells your data. However, in limited circumstances, certain information may be shared with third parties.
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Payment Processor: Only the transaction details required to process deposits and withdrawals via bKash, Nagad, and Rocket.
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Game Provider: Minimal game-related data shared with providers such as Evolution and Pragmatic Play.
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Law enforcement: Upon a valid court or regulatory order.
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Fraud Prevention Agencies: Industry-standard data sharing to prevent fraud and money laundering.
What we never do
Casino World never sells or transfers your data to advertisers, data brokers, or marketing companies. Your email address and mobile number are never used for third-party promotional messaging.
6 Cookie Policy
Casino World uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help improve your experience.
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Essential cookies: Used for login, session management, and security. These cannot be disabled.
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Performance Cookies: Used to understand how well the site is performing. You have the option to disable this.
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Functionality Cookies: Remembers your language and theme preferences. Optional.
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Analytics cookies: To understand how the platform is being used. Entirely optional.
You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of Casino World.
7 Your Rights
As a Casino World user, you have the following rights over your own data.
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Right to Access Your Data
You may request to see what information we have stored about you.
✏️
Right to Rectification
You may request that any incorrect information be corrected.
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Right to Erasure
You may request that your account be closed and your data deleted.
📦
Data Portability
You may download a copy of the data we hold about you.
🚫
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
📧
Opt Out of Marketing
You can opt out of promotional messages and emails at any time.
How to exercise your rights
To exercise any of the above rights, contact Casino World via live chat or email. Requests are typically processed within 30 days. Urgent cases are handled sooner.
8 Children's Privacy
Casino World is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
If we discover that a person under the age of 18 is using a Casino World account, we will immediately suspend that account and delete all collected data. Parents and guardians are strongly encouraged to monitor their children's online activity.
9 Privacy Policy Updates
Casino World may update this Privacy Policy when necessary. Changes may be made due to legal requirements, technological developments, or business needs.
- You will be notified via your registered email or app notifications before any significant changes take effect.
- The date of any update will always be displayed at the top of this page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- Copies of previous versions of this policy are available upon request.
10 Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to Casino World's support team. We are always ready to assist you with any privacy-related matter.
Contact Support
Use Casino World's live chat — available 24/7 in English. Privacy-related complaints are treated as top priority and resolved within 48 hours.